information obtained through the acrana.io website. The terms “we,” “us,” and “our”
refer to Acrana and its affiliates. When we ask for certain personal information from
users it is because we are required by law to collect this information or it is relevant for
specified purposes. Any non-required information you provide to us is done so voluntarily.
You decided whether to provide us with these non-required information; you may not be
able to access or utilize all of our Services if you choose not to.
data collection and use practices. If material changes are made to this Privacy
Policy, the changes will be announced by posting on the site. We will ask for your consent
within the European Economic Area (EEA).
What kinds of information do we collect?
We want you to understand the types of information we collect when you register for and use
Information you provide to us at registration
When you create a Acrana Account, you provide us with personal information that
includes your contact information (Email Address and a password). You can also choose
to add a Google Authenticator account to be used for 2FA verification for improved security.
Service Usage Information
Through your use of the Acrana platform, we also can monitor and collect tracking
information related to usages such as access date & time, device identification,
operating system, browser type, and IP address. This information may be directly obtained
by Acrana or through third party services. This service usage data helps us our
systems to ensure that our interface is accessible for users across all platforms
and can aid during criminal investigations.
Why does Acrana collect this information
To provide and maintain our services
We use the information collected to deliver our services and verify user identity.
We use the IP address and unique identifiers stored in your device’s cookies to help us
authenticate your identity and provide our service. Given our legal obligations and system
requirements, we cannot provide you with services without data like identification, contact
information, and transaction-related information.
To protect our users
We use the information collected to protect our platform, users’ accounts, and archives.
We use IP addresses and cookie data to protect against automated abuse such as spam,
phishing and Distributed Denial of Service (DDoS) attacks.
To comply with legal and regulatory requirements
Respect for the privacy and security of data you store with Acrana informs our approach
to complying with regulations, governmental requests and user-generated inquiries. We will
not disclose or provide any personal information to third party sources without review from
our legal case team and/or prior consent from the user.
To measure site performance
We actively measure and analyze data to understand how our services are used. This
review activity is conducted by our operations team to continually improve our platform’s
performance and to resolve issues with the user experience.
We continuously monitor our systems’ activity information and communications with users to
look for and quickly fix problems.
To communicate with you
We use personal information collected, like an email address to interact with users directly
when providing customer support on a ticket or to keep you informed on logins, transactions,
and security. Without processing your personal information for confirming each
communication, we will not be able to respond to your submitted requests, questions and
inquiries. All direct communications are kept confidential and reviewed internally for
How does Acrana protect user data
Acrana has implemented a number of security measures to ensure that your information is
not lost, abused, or altered. Our data security measures include, but are not limited to:
PCI Scanning, Secured Sockets Layered encryption technology, internal
data access restrictions, and strict physical access controls to buildings & files. Please note
that it is impossible to guarantee 100% secure transmission of data over the Internet nor
method of electronic storage. As such, we request that you understand the
responsibility to independently take safety precautions to protect your own personal
If you suspect that your personal information has been compromised, especially account
and/or password information, please contact Acrana customer service immediately.